Hostella

The problem

Hostel managers run operations on paper registers and WhatsApp messages. Partial payments, refunds, and room transfers are tracked manually and frequently inconsistent.

Value proposition

Give administrators a single system to answer who is in which room, what they owe, and which beds are available — with a full audit trail for payments and refunds.

Key features

• Resident & Stay separation

  Returning residents keep profile and history across multiple stays.

• Room state machine

  Rooms move through Available, Occupied, Maintenance, and Reserved automatically.

• Booking management

  Reservations captured and tracked from request through check-in and checkout.

• Partial payment tracking

  Running balance against total due per stay — outstanding amounts always clear.

• Refund workflow

  Admin-approved refunds with full audit trail before funds are marked returned.

• Inventory tracking

  Property inventory — furniture, appliances, supplies — logged and monitored per unit.

• Maintenance requests

  Issues logged, assigned, and tracked through resolution instead of getting lost in chat threads.

• Email notifications

  Automated booking, payment, and checkout emails via Brevo.